At 2EX, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
Do I need to send products all the way to China?
Yes products must be returned to our adress in China..
The products are fine, but I changed my mind
Products with no quality-related issues can not be returned.
Also Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period of 365 Days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will not be responsible for all shipping fees.